Warranty & Returns
1 Year Warranty:
One year warranty is only covered if the guarantee card provided with the watch, is emailed and sent back with the purchased product. Guidelines for returns are as per our policy below.
If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 30 days from shipping from our warehouse. Remember, the cost of shipping will be deducted from your total refund. Please contact us so we can issue a warranty number. All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, warranty cards, manuals, and accessories. ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN.
If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact seagullwatchcompany.com within 5 days of receipt of your shipment to make the necessary corrections.
If a return shipping label is provided via email, please print the label and tape it to the shipping carton. We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc. or Postal Annex.
How to return or exchange an item:
Please contact us so we can issue a warranty number:
- Place the original package into a shipping carton.
- Include the invoice and the reason for the return. If defective, please specify the defect.
- Please do not place stickers or shipping labels on the original manufacturer’s package.
- The warranty number must be clearly written on the shipping carton to prevent refusal.
- Ship via insured ground services with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
- If an order is shipping via ground shipping, the initial shipment fee incurred by sugesswatch.com to ship the merchandise will be deducted from the refunded amount.